Fault Tolerant
One of the best ways for an expansion stage software company to reduce its customer support calls, save engineers time in solving customers’ problems, and generally have happier customers is to build...
View ArticleFault tolerant people
Last week, I wrote about the importance of expansion stage software companies building fault tolerance into their products. The principle of fault tolerance can also be applied to people. A fault...
View ArticleShould I Make Long-Term or Short-Term Commitments to My SAAS Customers?
Have you thought about which parts of your SAAS customer contractual commitments should be a short-term, and which part should be a long-term? Well, if you are looking for growth equity or a venture...
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4 Fatal Startup Customer Service Mishaps
Sourced from: www.cartoonstock.com. Customer service is often deprioritized by startup and early expansion stage company managers due to the fact that it is human capital intensive and long-term...
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UPOD: The Quickest Way to Boost Customer Satisfaction
I learned early on in my career that setting expectations properly and then over delivering is the quickest way to make customers happy. (By the way, it works with my wife too). So why is it that...
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